Sudanese banking at it's finest

One of my least favourite parts of my job is banking. I’m just not a cash person. I’ll use my check card on a $.69 pack of gum at the gas station if I’m allowed. I don’t like cash – if you have it, you spend it so in always having less I aim to spend less. I definitely don't like withdrawing huge sums of money. It’s just cumbersome, tedious. Unfortunately for me, 99% of expenditure (personal and agency-wise) in Southern Sudan requires cash. I usually get out of going to the bank but this week I’m a bit short-staffed. I arrived at KCB-Juba branch at 9:02 (2 minutes after opening) this morning to find 30+ people in line hoping for assistance from one of three tellers. If you know what to expect (which I do), I guess you just accept it. I still hope for efficiency which leads to a continual rise in my blood pressure as things become increasingly more inefficient. To top it off, four people cut in line while I was there. Now, I know line-cutting (or queue jumping) is handled differently in different places, but with so many different nationalities based in Juba, I never know what is culturally acceptable when it comes to this. I have a firm belief the person who is directly “jumped / cut” has the responsibility of saying something. The British handle this completely differently for which there is a great commentary in the book called “Watching the English.” To these four “cutters” in Juba, no one said anything! One guy had it right – he sent a “queue holder” in for him. The guy stood in front of me through the 1-hour wait and then the account holder came and took his position just as he approached the teller. If only we had a staff surplus!